Do you provide a guarantee if you are unable to clean my website?
We’ve never come across a situation where we cannot clean a website, but if we think that a situation is out of control, which is highly unlikely, we will give you a refund for that website. If you are on our single website annual prepay plan, we will refund your full £97.00 ex vat. For bigger plans, we will refund you for the website that we were unable to fix. Whichever plan you’re on, you are covered with our guarantee.
Can I upgrade my current plan later?
You can upgrade from your current plan to a bigger plan anytime. This can be done from within your SecretCop.com dashboard in just a few clicks. All your archive data will remain intact and you will face no downtime whatsoever.
What are your support hours?
The SecretCop.com system monitors your site 24/7 and notifies you after each scan. Our support staff are available for malware cleanup from Monday to Friday between 9 am to 5 pm (GMT), London standard time.